Cash App helps you keep your money safe from fraud

Yes. Cash App uses 24/7 fraud monitoring, AI-powered scam detection, and encryption to protect your money and personal information. Our real-time scam warnings have blocked $2B+ in P2P scams since 2020.

You're covered by Zero Fraud Liability² on unauthorized Cash App Card charges. And you can turn on Security Lock, which requires your face, fingerprint, or PIN before any payment goes through. If something goes wrong, our support team is available 24/7 by chat and 7 days a week by phone.

Yes. Cash App encrypts every transaction and message in transit. We monitor transactions in real time, and use identity verification to help prevent fraud. You can add Security Lock for an extra layer of protection, and we send real-time alerts if something looks off on your account.

When you have a Cash App Card, your Cash balance is eligible for FDIC insurance up to $250,000³ through our partner banks, subject to terms. Cash App is a financial services platform, not a bank. Banking services are provided by Cash App's bank partner(s).

We don't issue refunds from the recipient, but we do reimburse eligible claims directly. If your claim is eligible, you may be entitled to some reimbursement. For claims of unauthorized transfers, we will investigate and reimburse in line with our dispute resolution requirements as outlined in our Terms of Service. Report the issue as soon as possible through the app or by contacting our support team. We review every report and take action to help protect your account. Reporting quickly helps us take action sooner.

Cash App encrypts your information in transit and uses 24/7 fraud monitoring to help protect your account. You can enable Security Lock to require your face, fingerprint, or PIN before any payment. We also send real-time alerts for sign-ins and account changes so you can act fast if something looks off.

Cash App includes Security Lock (face, fingerprint, or PIN), Card Lock, real-time security alerts, 24/7 fraud monitoring, AI-powered scam detection, encryption, and Zero Fraud Liability² on unauthorized card charges. When you have a Cash App Card, your balance is also eligible for FDIC insurance up to $250,000.³

Federal law requires financial platforms to verify your identity. Under the Bank Secrecy Act and FinCEN regulations, we're required to confirm who you are before you can send, receive, or withdraw money. This keeps your account safer and helps prevent fraud. Your Social Security number is encrypted and never shared with other customers.

Scammers typically try to trick you into sending money by pretending to be someone you trust, offering fake giveaways, or creating urgency. Cash App will never ask you for your sign-in code or PIN. If someone contacts you claiming to be from Cash App and asks for personal information, don't respond. Report it directly in the app.

Open Cash App, go to your activity feed, select the transaction, and tap Report. You can also reach our support team 24/7 through in-app chat or call 1 (800) 969-1940, available 7 days a week. Report as soon as possible so we can investigate and help protect your account.